What is this that this thing is, when, okay, one is aware of all the woozing and grumbling about the various delivery services, but here is the ROYAL MAIL being pretty bad.

Yesterday I had an email saying they had delivered a parcel.

There was no parcel.

I looked at the proof of delivery and behold, that was Not Our Front Door they were sticking it through, it was the wrong colour and one could see the corner of a glass panel (ours is solid wood).

So I went on to their site to try and delve a bit further and, my dears, it is HORRENDOUS, one suspects it is designed to make people Just Give Up.

For example, the 'contact us' link, that actually goes to a 'Help and Support' page that lists a whole range of possible contingencies that one has to sort through to discover one that matches the occasion.

And once I had come across the Advice relating to item (presumably) misdelivered to wrong address, advice was, to contact the sender.

I have no bloody idea who the sender was being as how I was not even expecting a Royal Mail delivery, have been back over my emails and texts and no, I did not receive any previous message involving that particular tracking code.

There is a passing allusion to possible scanning errors.

The only means of contacting them is by phone, and when I tried, and had made my way through the menu options, the wait to speak to a person was 50 minutes.

I am leaving all this pro tem in case a) it was misdelivered and gets put back into the system b) it never actually existed in the first place.

But, really.

And in other, perhaps more minor (?) annoyances of Modern Life, what is this thing that this thing is of 'Cooking Instructions on Back of Label'? that you then have to detach, in the hope that it will actually come off in one piece that one can actually decipher....

ETA Parcel has now turned up, either in today's post or popped through letter box by neighbour to whom it was delivered in error.... Is friend's book I was in anticipation of.